A hotel concierge works in the hospitality industry and provides a range of services to ensure guests have everything they need during their stay. How to write a Concierge job description. They must uphold company culture at all times while making guests feel welcomed and valued. Assisted guests with various tasks like making restaurant reservations, arranging for spa services, recommending night life hot spots, booking transportation (limousines, airplanes, boats, etc. ), procurement of tickets to special events and assisting with various travel arrangements and tours of local attractions. Serving as the first point of contact for incoming visitors distributing mail - incoming & outgoing, distributing incoming packages accordingly, printing ID badges for employees, filing correspondence special projects as needed such as helping with events, making schedules and charts for various departments, constructing manuals and admission packets for nursing, admissions departments, and administrative staff. Objective : Highly experienced, motivated, and reliable Concierge Attendant with a stellar work ethic and guest satisfaction record. Concierge Job Description Sample | Monster.com. Demonstrating excellent communication skills, having a pleasant personality and love interacting with people. Adept at managing interactions with a wide array of personality types with complete professionalism and courtesy. Able to function well as an independent worker or in coordination with hotel staff and management. The ideal candidate will be a smart and trustworthy individual able to provide customers with a warm greeting and handle all incoming requests. You may want to tailor it to fit a specific job description. Resume samples for Residential Concierge highlight skills such as property management, networking, problem solving, … Calling taxis to transport residents and arranging storage for packages and luggage. Headline : Highly experienced and reliable Concierge/Administrative Assistant with an exceptional work ethic and guest satisfaction record. Resolved customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills. Promoting the assigned property's outlets and amenities by educating guests on outlets such as retail, pools, and casino. Maintaining key log and taking ownership of all appropriate keys and key fobs. Provided information about local features such as shopping, dining, nightlife, and recreational destinations. Use the objective statement to make a great first impression, by communicating to the employer why you are interested in working as a concierge in their establishment. Writing a great Concierge cover letter is an important step in your job search journey. In addition, you will be responsible to protect the hotel and its residents by monitoring who comes in and out of our premises. Summary : Result oriented and innovative VIP Concierge Specialist with a multi-faceted background providing services to a varied client base at both corporate and regional levels. Let them know how and where to submit an application, resume, and supporting documents, or simply tell them to click the “apply” button at the top of the description. 7,599,930 B1; 7,827,125 and 7,836,060 You can also use keywords found in the job description to boost your resume’s chances of getting noticed. Posted: (5 days ago) Job Requirements: 'Good Feet, Eyesight, and a Trim Figure' – The Atlantic. Candidate should have at least 5 -7 years of exceptional hospitality skills Hard-working, outstanding telephone, scheduling, and documentation skills. Cover Letter Sample. They may book services for guests, such as transportation and activities. A resume that shows your career progression as well as personal growth can make you a better candidate for the concierge role you want. They are the visible point person for the business enterprise and are there to be available to guests/customers at all times. When writing a cover letter, be sure to reference the requirements listed in the job description. Meeting, greeting and directing residents, verifying & recording guest/contractors' information, with instructions on entering the building. Arranged premium tickets to in-demand shows, sporting events, and concerts. Performing support for all departments including extensive clerical duties including filling out paperwork, assisting in answering and directing phone calls, making phone calls, and taking and distributing messages appropriately and did extensive computer work. Adept at managing interactions with a wide array of personality types with complete professionalism and courtesy. Concierge Resume Objective. Committed to excellence in hard work and dedication. Grab their attention by appealing to their major need … Summary : Goal-oriented Head Concierge, dedicated to high levels of customer satisfaction and meeting aggressive business goals. Scheduling doctor and transportation appointments for patients and guests. This post shows you how to write the resume yourself; it shows the different sections, including… Read More » Typically, concierges work in hotels, but they may also work in clubs, restaurants, and other venues. Performing other job-related duties as assigned, including hotel operator, retail customer service, event coordination, and related support services. Referring guests to appropriate departments to resolve complaints or provide suggestions. Employers prefer those possessing these skills – multilingual skills, excellent communication skills, ability to multitask, aptitude in resolving issues, a polite and confident nature; and lots of patience. Research what it takes to become a concierge. Acts as the site liaison for the services and sales center. Greeting all visitor and employees and perform general office duties for the executive departments such as word-processing, copying, scanning, faxing, report generation, and filing. Handling guest check-ins and check-outs, appropriately operating hotel switchboard, taking calls and providing information and transfer calls. By reviewing job description examples, you'll be able to identify what technical and soft skills , credentials and … Daily duties of a Residential Concierge are handling requests from community residents, distributing mail, managing parking, commissioning handyman services, taking requests for repairs, presenting properties to potential tenants, and handling the marketing of residential communities. Explaining the appropriate use of keys and ensuring that guests are satisfied with the rooms allotted to them. Responsibilities and Skills: We seek a passionate, friendly and customer service oriented candidate to work at a luxury residential building in Manhattan, NYC. All of that work for an employer to take a glance. For best results, keep the overall structure and organization of this outline, then customize it with the job duties and requirements specific to your open position. Assisting with contractors to assure they are adhering to the construction rules. With millions of people searching for jobs on Indeed each month, a great job description can help you attract the most qualified candidates to your open position. Answering questions and assisting residents with reasonable requests, and follow-up as necessary. Maintained & properly documented all quality control/satisfaction records. Determined the charges for services requested, collected deposits or payments, or arranged for billing. Answered the phone and make reservations, took and distributed messages or mailed and redirected calls. Skills : Microsoft Office Suite, Microsoft Outlook, Internet Explorer, Operations Management, Microsoft Office, Hospitality Management, Concierge. How to write a Concierge job description. Answering the telephone, providing information, forwarding calls and taking messages when necessary. Skills : Administrative Assistant, Customer Service, Detail Oriented, Microsoft Word, Data Entry, Time Management. The resume begins with a well-written summary statement that provides an overview of the candidate’s potential value to a company. Ensuring the lobby, entryways, and the front desk is clean and organized at all times. Builds an extensive knowledge base of local area restaurants, shops, attractions, transportation options, and airports. Things to put on your resume Specific skills to mention Maintaining the cleanliness of the lobby, front entrance, including minimal snow removal. Works well independently and as part of a team. Accommodated residents/guest by scheduling transportation needs & provided information on places of interest. Responded to complaints and found the appropriate solution. Posted: (2 days ago) This concierge job description sample provides the perfect format for a posting that will attract the best candidates to your company. The objective section is your first contact with the employer, so make the most of it! Skills : Type 40 Wpm, File, Transcribing, Customer Service, Scheduling, Data Entry, Word, Powerpoint, Excel, Windows XP. Learn about training requirements, essential job skills, employment projections and … Assists guests and owners in a branded, friendly, proactive and efficient manner with appropriate follow-up as necessary. Balancing cash at the end of the shift and generate accounting reports for the benefit of the next shift. Welcomed guests upon entrance and confirmed reservations. Responding to inquiries of homeowners, vendors, and property management personnel regarding services and building issues. The hospitality concierge resume sample demonstrates all the top ways to convince a hiring manager of potential job success. We’re searching for an experienced individual who can provide high-quality service to all our clients and understands the worth of superb customer service. Inspecting all common areas, stairwells, parking garage, and grounds daily for safety hazards that pose potential liability and efficiently reporting needed repairs to the property manager.

concierge job description for resume

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concierge job description for resume 2020