Our software works really properly and all the other reviews are here to prove it. Additional details about Crisp Chat . Crisp chat has a very nice GUI however it is not user friendly, when asking for help you get referred to their documents which don't cover everything. The company has 24/5 live chat customer service to ensure support availability for companies worldwide. ; Getting Started Best place to get everything right from the beginning with Crisp; Developers Documentation for techies. ", "Crisp gives you a 14 day free trial with full capabilities and then the option to continue on a free tier. Marketing and Advertising, 11-50 employees, Used the software for: I used a free trial, Hey Matt! It is gonna rock! 4 stars 1. Hey there, There should not be any doubt that the customer service is very much important. When Crisp found out that the package was going to be delivered a day late, they quickly got back to me and offered a 5$ refund for the missed day on top of extending my rental period for a day. Through a wide range of features, we simplify the way you help your customers to reach their goals by automating a lot of stuff. Please note that answers are not erased (and will never be), they're simply blurred and will be available when you upgrade to any of our paid plan. Zendesk Support is the leading help desk software built for better customer relationships. Antoine. In fact, more than half of all consumers prefer to chat with someone online as opposed to calling a company for support. Crisp Review Summary Crisp is a live chat software company that was founded in 2015 by Baptiste Jamin and Valerian Saliou. Leave a message to baptiste@crisp.im to get the preview :), Renewables & Environment, 11-50 employees, Thank you for your feedback. ", "The only other complaint is that sometimes the phone app doesn't alert you right away to a message. Most of the times, we have a lengthy conversation with a potential customer and we end up sending an offer. Crisp has very straightforward pricing without any hidden extras, or variable pricing based on the number of messages you send, or leads that you track. Crisp supports working hours as well, so that your employees won’t be notified outside of their working hours. Thank you for the nice review. 3 stars 1. Everything is working now. Use this page to see how they measure up in terms of support, reviews, features, integrations, and more. Voice your opinion today and hear what 144 customers have already said. For example, it sends out chat transcript after an hour of inactivity in chat. ", "The only other complaint is that sometimes the phone app doesn't alert you right away to a message. You have the ability to add gifs and customize the chat to … A new vision is coming soon, with a better ticketing system :), Hey Lucas, thanks for taking the time to add a review about Crisp. Thank you very much for that nice feedback ! crisp meaning: 1. hard enough to be broken easily 2. used to describe cooked foods, such as pastry and biscuits…. Crisp Chat, found online at Crisp.chat, lets companies chat with website visitors, then convert more sales.Find out how it works today in our review. Submit your review. A timeline is a good project management and communication tool to keep things on track. Collaborate effortlessly inside one inbox, to offer the best customer service to your customers. Crisp Chat Pricing $0 Customer Type. ; My Account Everything related to your account: avatar, password, notifications & more. Support » Plugin: Crisp Live Chat » Reviews. Thanks a lot Vincent. ... Freshdesk is an easy-to-use customer service software that helps over 40,000 businesses worldwide create stellar customer experiences.... (Gamified Helpdesk + Asset Management) - the complications = Freshservice. Crisp Chat integrates with their existing marketing tools to provide a better customer experience. Hey there, With MagicType, reply faster to your users by seeing what they’re writing in real-time. Check out what 144 people have written so far, and share your own experience. Do you want to understand how to use our Live Chat software ? Crisp is where small and medium-sized companies go to improve their customers' and leads' experience. Customer Relationship Management Software. ", "Crisp eases customer communication, increase responsiveness and helps with pro-active support when needed. This software promises to make you communicate with your customer easier. Regards, These supports can be delivered through a professional website. To anonymously report security or privacy incidents or concerns, please call Bezawit Sumner, the CRISP Director of Compliance and Security, at 410-450-4882. Crisp pricing starts at $25.00 per month.There is a free version.Crisp offers a free trial.See additional pricing details below. By clicking the button below, I agree to the. We never forced you to stay with our product (that you've been using for more than a year). Build your Helpdesk platform through Crisp and start to help with your customers seamlessly. I can understand how frustrated you can be regarding the absence of your desired feature. What is Crisp Chat? Crisp's, Brands at Risk report highlights that negative comments about brands or companies are surging online, causing untold damage to reputation and putting … Should be released in the next two months. Customization Adjust Crisp for your needs. Crisp has 5 stars! :). Please note that answers are not erased (and will never be), they're simply blurred and will be available when you upgrade to any of our paid plan. Ve gotten notifications 8 hours late in some cases, though this is rare. Learn More ", "My biggest issue with Crisp are never ending conversations. CRISP 7160 Columbia Gateway Drive, Suite 100, Columbia, MD 21046 Phone: 877-952-7477 Fax: 443-817-9587 Email: support@crisphealth.org Submit Feedback: patientfeedback@crisphealth.org. Integrate with Twilio to connect with users using SMS messages Link Crisp with Twilio Go to app.crisp.chat Go to plugins Click on Twilio Provide your Account SID and Account Token Choose a Phone Number Troubleshooting I don't receive any SMS in Crisp In this case, Crisp might fail to configure a … We really appreciate your feedback. With an average rating of 4.8 out of 5 stars from its 60 reviewers, Crisp is better rated than Tidio Chat's average of 4.5 stars from 24 reviews. Crisp team, Marketing and Advertising, 1-10 employees. Regards, How to use our REST & JS APIs, how to tweak the chatbox, etc. Talk to a Capterra software advisor today. The free plugin includes live chat, Real-time notifications, Desktop apps, Mobile apps, Availability schedule. For example, you can use Chat Reminders to remind you of a scheduled callback with a lead. Started by: Anand. Our chatbox is customizable and multilingual to adapt to your store. It's possible to create campaigns for new leads. We use Twitter DMs often as prospects and clients tend to DM us sometimes. Crisp team, Marketing and Advertising, 1-10 employees. Crisp Chat is a form of communication that allows businesses to chat with customers via the website. You should redownload it. ", Used the software for: Less than 6 months. Hello and that you for your review! Thank you for your review. ", Used the software for: Less than 6 months. That¿s a good idea. It's easy to use, has a mobile app that I use to reply to queries, and it also integrates other platforms like Twitter DMs, Telegraph, Line. It's unhabitual to give a review after a trial (which is 14 days only). "I like how simple it is to communicate with the very people you are selling to or providing for. :) https://trello.com/b/Xt5Uyvny/crisp-public-roadmap, Thank you Benjamin :) ", "The only problem I had was an accidental duplicate site being created. Hey! We never forced you to stay with our product (that you've been using for more than a year). Thanks to Crisp, you can freely (and for ever) integrate a live chat to your website to chat with your early adopter. We already have a public roadmap on Trello. Categories LiveChat - Premium live chat and help desk software for business. Using the free plan, you have 30 days of chat history. It is perfect for small business with ambitions to grow over time. Through a wide range of features, we simplify the way you help your customers to reach their goals by automating a lot of stuff. Crisp's Chat Reminders is a great tool that can help remind you of future events. Anand. You are right, we will make our plugins easier-to-find. I think they truly care about providing extraordinary experience for their customers at a very affordable price. With our help desk software, Crisp lets your customers find their answers by theirselves and makes things simple for busy businesses. Currently, Magento 2 does not support the integration with Crisp Chat. Trying to figure out if Crisp or Tidio Chat is the right choice for your organization? Build your Helpdesk platform through Crisp and start to help with your customers seamlessly. For the rest, Crisp is having dedicated data points for customers in the US, and Asia. Live chat software has become the new “must-have” in customer service. We will add a field inside the user profile to understand how he found about you. Enjoy this video in order to be able to fully use Crisp. Best Chat … Great for businesses of many sizes. The company is headquartered in Nantes, France, and is currently utilized by over 200,000 brands. | Read 21-40 Reviews out of 144. ", "Also, there in-chat games are hilarious and super fun. I review and compare live chat applications to save you time and help you find the best one for your business. Review and Features of Crisp Chat. If you find any security hole in the Crisp API, you are more than welcome to report it directly to security@crisp.chat. As well live chat, it offers email and messaging campaigns, a knowledge base and even status pages. We will keep you updated! Crisp is an excellent live chat and communication tool for support and sales. You have the ability to add gifs and customize the chat to … ", "Sometimes the chat widget doesn't load or the mobile apps crash. Hey! Regarding your needs to access more information on your customers, you are perfectly right and it is coming in the next release :) It also allows gathering feedback or generate leads. Overall: Crisp chat has totally replaced our other chat program for my startup at a very fair price. Multi-channel customer support software. Sample Timeline for Reviews & Check-Ins A timeline is the perfect complement to a well developed plan when it comes to launching a new initiative successfully. 1; 0; 1 month ago. Sorry that you feel disappointed. Crisp operator dashboard to chat with your users, and deliver customer support. ... SolarWinds Service Desk is an easy to use and affordable help desk solution that streamlines ticket resolution with automation and AI.... A help desk ticketing software that helps you to remove clutter and manage your customer support queries easily from multiple channels.... Capacity is a new kind of helpdesk, powered by artificial intelligence, that automates support for your customers and employees. Install Crisp How to install Crisp on your website & apps. You can check it out on https://crisp.chat/en/integrations/hubspot/. Topic; Voices; Replies; Last Post; 80 . ", "Sometimes the chat widget doesn't load or the mobile apps crash. Intercom is fantastic software for companies looking to acquire, engage and support customers through live chat. Good and reliable chat brings valuable leads to us and for our customers using Crisp. ", "Crisp gives you a 14 day free trial with full capabilities and then the option to continue on a free tier. ", "Also, there in-chat games are hilarious and super fun. Using the free plan, you have 30 days of chat history. ", "The only problem I had was an accidental duplicate site being created. Crisp Review Founded in 2015, Crisp is a relatively new entrant to the live chat space. Great for businesses of many sizes. Problem is, that transcript might use subject line from an older conversation and/or include older conversation in the transcript. I'll send you an email to better understand what went wrong. 41% of people expect websites to offer live chat. Sorry that you feel disappointed. Best Live Chat Software About ... Crisp.chat. Crisp is a chat protocol that lets businesses chat with website visitors, integrate their existing marketing tools, and deliver a better customer experience. ", "My biggest issue with Crisp are never ending conversations. I can understand how frustrated you can be regarding the absence of your desired feature. Thank you for this nice review :) We will try to improve the feature you are talking about ! Average Rating. The only downside is unpredictable pricing. No matter what type of business you hold, your customers and client will need love to get some supports. Crisp Chat Review: Features, Pricing, Pros, Cons, Comparison and More! Regards, When I chat with Crisp's support and experience platform as a customer, those things are a bit annoying. 5 stars 26. This is the ultimate free Live Chat plugin for WordPress if you want to grow your email list, generate leads, and enhance your customer relationship within the same software. Thank you with this review! Hello and thank you for your review. It is perfect for small business with ambitions to grow over time. The support has never defrauded you, we delayed the released of your feature that may come someday. It offers service from sales to customer support, via Crisp you can make your entire difficult task simply. There's no way to have separate conversations with the same customer, old conversations get dragged into new conversations. Their set up was a breeze, according to our Marketer, and I personally think their customer support is excellent. Hello! Coming in the next release! Our next Crisp release in coming. Learn more. Thank you for this nice review :) We will try to improve the feature you are talking about . Feel free to reach me at baptiste@crisp.im to get a preview access. Don't hesitate to to contact us about your issues with MagicBrowse so we can fix it, Thanks a lot Ed! We fixed the issue we had with our iOS application last week. This review is based on my own experience and is my genuine opinion. 👍 After we fix it, we will discuss about any bounty we can give you for the help. The Crisp Shared Inbox centralizes all your conversations. Scale your service desk in an agile and cost-effective way, with built-in asset management & advanced automation.... ConnectWise Manage Help Desk: Powerful ticketing system with centralized communication & integrates with tools you currently use.... Get started on the #1 CRM with Salesforce Essentials, the all-in-one sales and service solution, for just $25 per user per month.... "I like how simple it is to communicate with the very people you are selling to or providing for. Crisp Live Chat Description Get feedback for your startups As a young startup, getting feedback is one of the most important asset. Ve gotten notifications 8 hours late in some cases, though this is rare. Thanks a lot for your feedback. Some of the existing customers do use Crisp chat as a way to get quick support when they have encountered some serious problems. Thank you very much for that nice feedback ! Thanks Joris. 4.8 out of 5 stars You must be logged in to submit a review. About hosting locations, we choosed hosting hosting countries known for their privacy policies (Germany and Netherlands). :D, Thanks a lot Marc. Crisp Chat is the simplest way to connect with your visitors/customers and resolve their issues or convert them. Thank you Zouhair. Browse All Categories. "LiveChat is a very good tool to support clients but not only. Crisp has an Hubspot integration since June 2018. Health, Wellness and Fitness, 1-10 employees, Information Technology and Services, 11-50 employees, Hello and thank you for your review! ⚠️ You must encrypt your email using the following GPG public key: GPG:8AD28DC5. Individuals; Small Business; Medium Business; Enterprises; Links Report Dead Write A Review. With our help desk software, Crisp lets your customers find their answers by theirselves and makes things simple for busy businesses. 29 reviews. Our software works really properly and all the other reviews are here to prove it. We will build a landing page to explain each one. About Crisp Chat . The support has never defrauded you, we delayed the released of your feature that may come someday. 2 stars 0. We are releasing a Crisp 2.0 in a few weeks. Thank you for the nice review. Your Team Will Love It With a fresh and modern interface, your team will thrive thanks to this efficient, easy-to-use tool. Your team may be launching Performance Reviews and Check-Ins but with different intervals. Do you agree with Crisp's TrustScore? ", "Crisp eases customer communication, increase responsiveness and helps with pro-active support when needed. Search for: Search forums. 1 star 1. It's not a reason to degrade our image. Cheers! Overall: Crisp chat has totally replaced our other chat program for my startup at a very fair price. Their set up was a breeze, according to our Marketer, and I personally think their customer support is excellent. You can even integrate Crisp with other channels, such as Facebook Messenger, Telegram, SMS and email. There's no way to have separate conversations with the same customer, old conversations get dragged into new conversations. Intercom. Crisp Team is making an automated message system. It's not a reason to degrade our image. In terms of consumer preferences, live chat is the leading contact method for brand communication ahead of phone, email, and social media. Crisp Live Chat is a free and beautiful chat for your website. Please contact our support, we will explain how to do this :), Information Technology and Services, 1-10 employees, We really hope to have a native OS X version as well :), Venture Capital & Private Equity, 1-10 employees. Cheers!